Can I make a change to my order?
Once your order is in production, unfortunately you can not make any changes to your order. If you realize you made a mistake when placing your order, please contact us immediately and we will make the needed changes as long as we have not begun production.
What is your return policy?
Since our products are customized and personalized just for you, they are non-returnable and are non-refundable except for the following:
1) The personalization does not match the original order form that you signed off on, 2) Defective products returned within 10 days that have not been worn or washed. Please follow care instructions carefully as items that are stained or damaged are not eligible for return. Please choose your personalization carefully and accurately. The monograms, initials, logos, or any other information provided to Presents of Mine are not in violation of any trademark or license agreement.
Please make sure that your order is accurate before submitting it to us since all sales are final. If you are unsure about anything or have any questions, please contact us.
How long does it take to get an order?
Our orders are carefully personalized to meet our high quality standards. Typically, your items will be received from 8-14 days from when you place an order. If you need a faster delivery time, please contact us and we will try to accommodate your needs.
How much do you charge for shipping?
We ship our products through the United States Postal Service. All orders are charged a flat rate based on the shipping distance. The rate ranges from $6.95 for shipping to the southeast to $19.95 for shipping to the west coast, but all (non-international) orders over $150.00 are shipped for FREE.
What is the Standard Order of letters in a monogram?
On your orders, if you are getting a three letter monogram, make sure you select the order of your letters based on how you want the monogram to appear.
The standard female order is first name initial followed by last name initial which is typically larger than the other initials, and then lastly is the middle name initial. So, Mary Alice Wilson would appear as follows:
The standard male order is first name initial followed by middle name initial, and then last name initial. Typically the letters in the monogram for the male order are all the same size.
David Scott Wilson would appear as follows:
If you are buying a gift for a couple, the standard is a little tricky because it is more a matter of preference. The last name initial is always in the middle and is slightly larger than the first and last letter. Some people prefer, males first name initial followed by last name initial followed by females first initial. Other people prefer the other way around with the monogram starting with the females first name initial followed by the last name initial followed by the male first name initial.
So the monogram for Mary and David Wilson could appear either as:
If you are getting a monogram for a couple, simply enter whatever initial you want first as the first name initial and the name that you want to appear last as the middle name initial. The last name will be in the middle. Also, you will want to choose Female as the monogram format because that puts the last name in the middle in a larger font.
Will you monogram on items not purchased from your store?
It depends on the item; so contact us by phone or email to discuss the details.