Since our products are personalized just for you, unfortunately we are unable to accept returns or provide refunds. So, please be very careful when choosing your personalization options including your colors, fonts, and entry of initials and letters. We personalize your product to the exact specifications that you provide us. Please make sure that your order is accurate before submitting it to us since all sales are final. If you are unsure about anything or have any questions, please contact us at firstname.lastname@example.org.